Why Artificial Intelligence Won't Solve All Your Problems

Introduction

In today's world, artificial intelligence (AI) is often perceived as a magical solution capable of solving all problems and replacing human labor. However, this perception is far from reality. In this article, I will explain why AI will not do your work for you and will not solve your problems if you do not first lay the right foundations.

The Reality of Artificial Intelligence

An Imperfect Technology

Artificial intelligence, though powerful, is far from infallible. Current models, even as they evolve rapidly, require clear direction to function effectively. For example, models like GPT-4 can reason and break down complex questions, but it takes time and doesn't always guarantee accurate results.

The Importance of Clarity

For AI to work properly, it is crucial to ask clear questions and provide well-defined tasks. Imagine you have the best assistant in the world, but you don't give them the right instructions. You risk not getting the expected results. The problem doesn't come from the AI itself but rather from how it's used.

A Concrete Example: Administrative Procedures

The Context

Let's take the example of a company managing administrative files by email. Clients sometimes forgot attachments or sent files in the wrong format, leading to numerous exchanges and a considerable loss of time for agents and clients.

The Proposed Solution

I was asked if an AI could manage this process by automatically detecting incomplete files and sending emails to request the missing documents. Although this idea seems good, it is actually complex and costly to implement reliably.

A Simpler Alternative

Instead of resorting to complex AI, I suggested creating a simple form forcing clients to submit complete files from the start. This would save time and avoid unnecessary exchanges without needing expensive AI.

Creating Efficient Processes

The Importance of Clear Processes

Before considering automation or the use of AI, it is essential to set up clear and detailed processes. This not only optimizes human work but also facilitates the integration of advanced technologies.

How to Set Up Processes

Start by breaking down your tasks into clear steps and identifying the different possible cases. Create logical flows and clean processes that can be easily followed by employees or delegated to others.

Optimization and Automation

Once your processes are established, identify the steps that can be optimized or automated. For example, you could create specific email addresses for each process to simplify the management of communications.

Conclusion

It is crucial to build clear and efficient processes before resorting to AI. This not only optimizes work but also ensures that AI is used wisely and profitably. In the end, AI is a powerful tool, but it will never replace the need to think and structure work logically.

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